Return & Exchange Policy

Easy Returns & Exchanges Policy

HANDME by ARSA LIFESTYLE PVT. LTD.

At Handme, your shopping experience doesn’t end at checkout. We understand that sometimes you may need an exchange or return, and we’ve designed a simple, transparent process to make it stress-free.

Quick & Convenient Pickup

Once your request is approved, we’ll arrange a hassle-free pickup directly from your doorstep. There’s no need to visit a courier office or manage logistics on your own — we take care of everything to ensure a smooth experience.

Simple Request Process

You can request a return or exchange within 2 days of receiving your order by:

- Visiting our website, or

- Reaching out to us at:
Email at customer.care@handme.co.in
Whatsapp/ Call us at +91 9310981196

Once approved, our team will guide you through the next steps promptly.

Refund Processing

Once the returned item clears our quality check, refunds are processed within the stated timeline:

The refund will be credited back to your original payment method (bank account).

Shipping charges (forward and reverse) are non-refundable and will be deducted from the refund amount.

Refunds are usually completed within 7–10 working days after inspection.

Quality Check for Fair Resolution

All returned items go through a standard quality check to ensure they are unused, unwashed, and in their original condition with tags intact. This helps us maintain fairness for all our customers.

Exchange Options

• Exchanges are subject to product availability at the time of request.

• If your preferred size or design is unavailable, you may choose an alternative product of equal value.

• Price differences, if any, will be adjusted accordingly.

No Returns on Customized Products

Products that are custom-stitched, altered, or personalized (including blouse stitching or size customisation) are not eligible for return. Exchanges may be considered only in case of manufacturing defects.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear images. Our team will prioritise a resolution at the earliest.

Transparent & Customer-First Approach

Every request is handled with care and fairness. While we follow standard policies, we always strive to provide the best possible solution for our customers.

At Handme, your satisfaction is our top priority. We believe in making fashion not just beautiful, but easy and stress-free. If something’s not quite right, we offer a simple and hassle-free 2-day return and exchange policy to make things right.